Return & Refund Policy
Shopping online should come with clear information about what happens when a purchase does not meet your expectations. At paviqiue, we provide the following after-sales guidelines to explain how order cancellations, product returns, and refund requests are handled.
Whether you have changed your mind about a stationery purchase, received an item that does not match your order, or encountered a problem with a product, this policy explains the procedures for requesting assistance.
Our objective is to establish understandable return arrangements and help customers navigate the after-sales process with appropriate support.
The paviqiue online store is operated by Shanghai Zishi Technology Co., Ltd.
1. Cancelling an Existing Order
If you no longer wish to continue with a purchase, please send a cancellation request to our customer service team as soon as possible.
Cancellation Email:
After receiving your message, we will check the fulfillment status of your order to determine whether cancellation can still be arranged.
A cancellation may be accepted if the order has not yet progressed into packing, fulfillment, or dispatch.
If preparation or shipping activities have already advanced, it may no longer be possible to stop the shipment.
For packages that have already been handed over to a delivery carrier, you may contact us after receiving the merchandise to discuss the applicable return arrangements.
Please remember that sending a cancellation request does not automatically cancel an order. Your purchase remains active until our team confirms that the cancellation has been approved.
For cancellations accepted before dispatch, any applicable refund will generally be returned to the original payment method, subject to payment provider procedures and applicable legal requirements.
2. Return Window and Product Eligibility
Customers may request returns for eligible purchases within 180 calendar days from the date of delivery.
All return requests are subject to the conditions in this policy and applicable consumer protection laws.
To help us review a return request, please observe the following guidelines where applicable:
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Keep the stationery item in its original condition, taking into account the nature of the product and any consumer rights protected by law.
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Retain the original packaging, included accessories, and other supplied components where applicable.
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Keep your order confirmation or another form of purchase identification.
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Contact our customer service team before arranging a return shipment.
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Send approved returns only to the destination specifically provided by our team.
For stationery purchases, we recommend checking the received items shortly after delivery to confirm that the products, quantities, designs, and included components correspond with your order.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description because of an issue attributable to us, please contact our team for assistance.
Who Pays for Return Shipping?
Return shipping responsibilities depend on the reason for the return.
Qualifying Product Quality Issues
Returns involving eligible product quality problems qualify for free return shipping.
Personal or Non-Quality-Related Returns
If you request a return because you changed your mind, no longer need the item, prefer a different design, or selected an unsuitable product, you are responsible for the applicable return shipping expenses.
All returns require eligibility review and authorization.
Nothing in this policy is intended to restrict consumer rights that cannot legally be limited.
3. Submitting a Return Request
Before shipping any purchased item back, you must contact our customer service team to initiate the return process.
Return Request Email:
When contacting us, please provide the following information:
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Your order number.
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The email address associated with the purchase.
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The name or description of the stationery product.
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The reason you would like to return the item.
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Relevant photographs or other supporting materials, where appropriate.
Once your request has been received, our team will examine the information and determine whether it meets the applicable return requirements.
If the return can be accepted, we will explain the next steps, including the designated return destination and the shipping arrangements that apply to your situation.
Please wait for our confirmation and instructions before sending any merchandise back.
Our registered business address is provided for company identification purposes. It must not be treated as a return destination unless our customer service team has specifically authorized its use.
4. Return Shipping Arrangements
The responsibility for return transportation costs is determined by the reason for the return and the applicable eligibility conditions.
4.1 Returns Involving Product Quality Problems
If a stationery item arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description due to an issue attributable to us, qualifying returns are eligible for free return shipping.
After reviewing your request, our customer service team will confirm the applicable return arrangements and provide the necessary instructions.
For approved quality-related returns, we will cover the applicable return shipping expenses in accordance with this policy and relevant consumer protection requirements.
Please contact us before organizing transportation so that we can confirm the appropriate return method.
4.2 Returns for Personal Reasons
If you wish to return a stationery product for reasons unrelated to a product defect or an error attributable to us, you will be responsible for the applicable return shipping costs.
Examples include:
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Deciding that you no longer want the purchased item.
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Changing your mind after placing an order.
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Preferring another color, pattern, or design.
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Selecting an item that does not suit your personal preferences.
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Purchasing a product that is not suitable for your intended use.
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Other reasons unrelated to product quality issues.
For these requests, customers must arrange and pay for the return shipment after obtaining authorization and instructions from our customer service team.
4.3 Return Approval Is Required
All return requests, regardless of their reason, must be submitted to our customer service team before the merchandise is shipped.
Please do not independently arrange a return shipment or purchase a return shipping label without first confirming the applicable procedure with us.
Following the instructions provided by our team helps ensure that the returned merchandise reaches the correct destination and can be reviewed appropriately.
5. Products Arriving Damaged, Defective, or Incorrect
We encourage customers to examine their purchases after delivery to make sure that the received stationery products correspond with the items ordered.
If you discover that an item is damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify us.
To help us understand the problem, please provide:
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Your order number.
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The name or description of the affected product.
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A clear explanation of what happened.
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Photographs or videos showing the item and the issue, where appropriate.
Our team will review the information you provide and explain the available options.
Depending on the circumstances, an appropriate resolution may include a replacement, an authorized return, a refund, or another suitable remedy.
For qualifying product quality issues attributable to us, the applicable return shipping expenses will be covered according to Section 4 of this policy.
Please obtain return instructions from our customer service team before sending the affected merchandise back.
Customer Support Email:
6. Refund Evaluation and Payment
Refunds are processed after an authorized returned product has been received and the applicable inspection or review has been completed.
Once the assessment is finished, we will notify you of the outcome of your request.
If your refund is approved, the amount will generally be returned to the original payment method within 5–10 business days after the returned product has been received and the return review has been completed.
Please note that the date a refund is initiated and the date it appears in your account may not be the same.
The time required for the funds to become available can vary depending on your bank, card issuer, or payment service provider.
If additional information is required to assess your return, our customer service team may contact you before making a final decision.
When asking about an existing refund, please include your order number so we can identify the relevant transaction.
7. If Your Refund Has Not Arrived
If an approved refund has not appeared in your payment account within the expected period, we recommend checking the following:
First: Review Your Payment Account
Check your bank statement or payment account to see whether the refund has already been credited.
Second: Contact Your Card Issuer
If you used a credit or debit card, contact the relevant card issuer to ask whether the refund is still undergoing processing.
Third: Check with Your Payment Provider
Your bank or payment service provider may be able to clarify whether additional processing time is required.
Finally: Contact paviqiue
If the refund is still outstanding, please email our customer service team at:
Include your order number and any available refund information. We will make reasonable efforts to review the situation and help clarify the status of your payment.
8. Authorized Return Destinations
All merchandise returns must be submitted to our customer service team for approval before shipment.
Return Contact:
After reviewing and accepting your request, we will provide the designated return address and explain the appropriate shipping arrangements.
Please do not send merchandise to our registered business address unless our team has expressly instructed you to use that destination.
Return shipping responsibilities are determined by the reason for the approved return:
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Qualifying quality-related returns: Applicable return shipping costs will be covered by us.
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Non-quality-related returns: Customers are responsible for the applicable return shipping costs.
The 180-day return period and the relevant eligibility requirements must also be observed.
We recommend keeping your return shipping receipt and tracking details until the return process has been completed.
9. Customer Assistance and Business Details
If you need help with an order cancellation, a stationery product concern, a return application, or a refund inquiry, please contact us through the following channels.
Brand Name:
paviqiue
Legal Company Name:
Shanghai Zishi Technology Co., Ltd.
Business Address:
5th Floor, Building 11, No. 6055 Jinhai Highway, Fengxian District, Shanghai, China.
Customer Support Email:
Customer Support Phone:
+86 21 3111 5553
When contacting us about an existing purchase, please provide your order number, the email address used during checkout, and a short explanation of your concern.
These details help us identify the relevant transaction and review your request more efficiently.
Our Approach to After-Sales Support
At paviqiue, we understand that customers may occasionally need assistance after completing a purchase.
We aim to make our return and refund arrangements understandable by explaining the applicable requirements, distinguishing between product quality issues and personal return reasons, and providing clear instructions before merchandise is sent back.
We encourage customers to contact us whenever a purchase-related concern arises so that the matter can be reviewed through the appropriate process.
All cancellation, return, and refund requests will be handled in accordance with this policy and applicable consumer protection requirements. Where mandatory legal rights provide additional protection, those requirements will take precedence.
Thank you for choosing paviqiue. We appreciate your trust and the opportunity to assist you.
paviqiue is operated by Shanghai Zishi Technology Co., Ltd.