Shipping Policy
Getting your stationery order delivered safely and within the expected timeframe is an important part of shopping with paviqiue. This policy explains how we arrange deliveries, what shipping services are available, how delivery charges are calculated, and what customers can do if a shipment encounters an unexpected problem.
Whether you are ordering writing supplies, notebooks, desk accessories, or other stationery essentials, the following information will help you understand the delivery process before completing your purchase.
The paviqiue online store is operated by Shanghai Zishi Technology Co., Ltd.
1. Where We Deliver
At present, paviqiue provides shipping services to eligible delivery addresses within the United States.
The shipping methods available for an order may depend on the destination, product availability, and fulfillment arrangements.
To check the applicable delivery services and charges, enter your complete U.S. shipping address during checkout.
Before submitting your purchase, please make sure the delivery information includes:
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Recipient's full name.
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Street name and building number.
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Apartment, suite, or unit number, where applicable.
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City and state.
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ZIP code.
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Valid contact information.
Accurate address details help us coordinate delivery and reduce the likelihood of failed delivery attempts, address-related complications, or avoidable delays.
2. Available Shipping Services and Fees
Customers can choose from the shipping options displayed during checkout for eligible U.S. orders.
All shipping charges are calculated in U.S. dollars (USD).
Express Shipping
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Shipping Charge: $6.99
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Estimated Transit Time: 1–2 business days after dispatch.
Express Shipping is available for eligible orders when this option is displayed during checkout.
Complimentary Standard Shipping
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Shipping Charge: $0.00
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Minimum Eligible Merchandise Subtotal: $39.00
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Estimated Transit Time: 3–5 business days after dispatch.
Orders with an eligible merchandise subtotal of $39.00 or more qualify for complimentary standard delivery, subject to the applicable checkout conditions.
Standard Shipping
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Shipping Charge: $3.99
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Eligible Merchandise Subtotal: $0.00–$38.99
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Estimated Transit Time: 3–5 business days after dispatch.
For eligible purchases below the $39.00 free shipping threshold, the standard shipping charge is generally $3.99.
The final shipping fee and available delivery methods will be shown in your order summary before payment is completed.
Please review these details carefully to ensure that the selected delivery option meets your expectations.
3. Order Preparation Before Dispatch
Once payment has been successfully confirmed, orders are generally prepared for shipment within 1–3 business days.
Before a package leaves our fulfillment process, several activities may take place, including:
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Reviewing the submitted order and payment information.
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Confirming the availability of the selected stationery products.
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Preparing the items for shipment.
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Checking the order contents and packaging.
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Coordinating dispatch with the relevant fulfillment or delivery provider.
Occasionally, preparation may require additional time because of increased order volume, stock availability, public holidays, or other operational circumstances.
If further information is necessary to process your purchase, our customer service team may contact you using the details submitted during checkout.
Please distinguish between order processing and transportation. The estimated delivery period begins after the package has been dispatched, not when the order is first submitted.
4. Fulfillment Arrangements and Shipping Origin
To coordinate customer orders, paviqiue may work with fulfillment partners, warehouses, and independent shipping providers.
The facility used to prepare an order may depend on product availability, inventory arrangements, and the destination of the shipment.
For this reason, different orders may be dispatched from different fulfillment locations. We do not guarantee that every package will originate from one specific warehouse or country.
Please also note that the business address published on our website identifies the company operating paviqiue. It does not necessarily represent the location of our inventory, warehouse, or shipping facility.
Your applicable delivery method and shipping charge will be confirmed during checkout.
5. Estimated Delivery Schedule
The following table summarizes the estimated transportation periods for eligible deliveries within the United States.
| Shipping Service | Shipping Fee | Estimated Transit Time |
|---|---|---|
| Express Shipping | $6.99 | 1–2 business days |
| Free Standard Shipping | Free on eligible orders of $39.00 or more | 3–5 business days |
| Standard Shipping | $3.99 | 3–5 business days |
Please allow an additional 1–3 business days for order preparation before dispatch.
All delivery periods are estimates expressed in business days. They are provided as general guidance and do not guarantee arrival on a particular date.
Actual delivery may be affected by circumstances such as:
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Severe weather or other environmental conditions.
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Shipping carrier schedules and operating capacity.
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Public holidays and peak shopping periods.
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Unexpected transportation interruptions.
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Incomplete or inaccurate recipient information.
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Other logistical circumstances outside our reasonable control.
For the most recent shipment information, please refer to your shipping confirmation and available tracking updates.
6. Dispatch Notifications and Tracking Details
After your order has been dispatched, tracking information will generally be sent to the email address associated with your purchase once the relevant details become available.
Please be aware that tracking activity may not appear immediately after dispatch.
A shipping carrier may need additional time to register the package and complete its initial scan before the tracking page displays movement.
If you have not received a shipping notification or require help locating your tracking information, please contact us.
Customer Support Email:
To help us identify your shipment, please provide:
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Your order number.
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The email address used during checkout.
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Your tracking number or tracking link, if available.
Providing these details will help our team locate the relevant purchase and review the available delivery information.
7. Updating Delivery Information
Please check your shipping details carefully before confirming an order.
If you discover that your delivery address contains an error after submitting your purchase, notify us as soon as possible.
Email: service@paviqiue.com
When requesting an address correction, include your order number and the complete revised delivery information.
Our team will review the request according to the current fulfillment status.
If an order has not yet entered packing or dispatch, an address correction may still be possible.
However, after a package has been dispatched or transferred to the shipping carrier, changes to the delivery destination may no longer be available.
Incomplete or incorrect information can result in unsuccessful delivery attempts, transportation delays, or additional expenses.
Any applicable costs will be reviewed based on the circumstances, our published policies, and relevant legal requirements.
8. Handling Delayed or Missing Deliveries
Although we make reasonable efforts to coordinate timely shipments, delivery problems may occasionally occur during transportation.
If your package has not arrived within the estimated delivery period, we recommend checking the latest tracking information first.
If tracking activity has remained unchanged for an extended period or the shipment appears to be missing, please contact our customer service team.
When submitting your inquiry, include:
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Your order number.
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The email address associated with your purchase.
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Your tracking number or tracking link, if available.
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A short explanation of the delivery concern.
If a carrier's tracking page indicates that a package has been delivered but you cannot locate it, we suggest checking the following places:
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Your usual mailbox or delivery area.
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Any designated parcel locker.
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Your building's reception or package collection point.
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Delivery notices provided by the carrier.
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Whether a household member or neighbor accepted the package.
If the shipment remains unlocated, please notify us so that we can review the available information and coordinate with the relevant shipping provider where appropriate.
Depending on the circumstances and applicable consumer protection requirements, an appropriate resolution may include a carrier investigation, replacement, refund, or another suitable remedy.
Customer Support Email:
9. Damaged, Defective, or Incorrect Deliveries
We recommend checking your stationery order after delivery to make sure the received products and included components match your purchase.
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please contact our customer service team.
To help us investigate the matter, please provide:
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Your order number.
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The name or description of the affected stationery item.
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A brief explanation of the issue.
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Relevant photographs or videos showing the product and its condition, where appropriate.
After reviewing the information, our team will explain the available options in accordance with our Return & Refund Policy and applicable consumer protection requirements.
Depending on the circumstances, an appropriate solution may involve a replacement, an authorized return, a refund, or another suitable remedy.
For qualifying product issues attributable to us, applicable return shipping costs will be handled in accordance with our published policies and relevant legal requirements.
Please contact us before arranging a return so that we can provide the appropriate instructions.
Email: service@paviqiue.com
10. Returns and Shipping Responsibilities
Eligible purchases may qualify for the 180-day return arrangement, subject to the conditions described in our Return & Refund Policy.
If you would like to return a stationery item, please contact our customer service team before arranging transportation.
Your request should include the order number, product description, and reason for the return. Additional photographs or supporting details may be requested where appropriate.
After reviewing your inquiry, we will explain the applicable return process, authorized destination, and shipping arrangements.
Please wait until you have received return authorization and instructions before sending merchandise back.
Our registered business address is provided for company identification and is not automatically an authorized return destination.
Return shipping responsibilities are determined by the reason for the return:
Qualifying Product Quality Issues
Eligible returns involving qualifying product quality problems receive free return shipping in accordance with our Return & Refund Policy.
Non-Quality-Related Returns
For returns requested for personal reasons, customers are responsible for the applicable return shipping costs.
For complete information about eligibility, return arrangements, and refund procedures, please consult the Return & Refund Policy published on our website.
Customer Support Email:
11. Contact and Business Information
If you have questions about shipping options, delivery charges, order preparation, tracking information, or an existing shipment, please reach our team using the details below.
Brand Name:
paviqiue
Legal Company Name:
Shanghai Zishi Technology Co., Ltd.
Business Address:
5th Floor, Building 11, No. 6055 Jinhai Highway, Fengxian District, Shanghai, China.
Customer Support Email:
Customer Support Phone:
+86 21 3111 5553
For order-related inquiries, please include your purchase reference and a short explanation of the issue.
This information helps us identify the relevant shipment and review your request more efficiently.
Making Delivery Information Clearer for Our Customers
At paviqiue, we want customers to understand the delivery arrangements associated with their stationery purchases before placing an order.
We aim to present shipping options, delivery charges, preparation periods, estimated transit times, and tracking procedures in an accessible manner.
If an unexpected shipping issue occurs, our customer service team will make reasonable efforts to review the available information and explain the appropriate next steps.
Thank you for choosing paviqiue. We appreciate your interest in our stationery collection and the opportunity to serve you.
paviqiue is operated by Shanghai Zishi Technology Co., Ltd.